Returns & Exchanges
At Splash Wines, we stand behind every bottle we ship with our 100% Satisfaction Guarantee. If you are not completely satisfied with your purchase, we will work with you to make it right through a replacement or store credit.
Contact Customer Support
Reach out to our dedicated support team via email or live chat within 30 days of your delivery to initiate a claim.
Provide Feedback
Share specific details regarding your experience with the wine so our sommeliers can better understand your palate for future recommendations.
Verification Process
Our team will review your order history and the reported issue to determine the best resolution, which may include a return shipment or disposal instructions.
Resolution Issuance
Once approved, we will issue a store credit to your account or arrange for a replacement shipment to be sent out at no additional cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing